Wine Club

Terms and Conditions

Wine Club Terms and Conditions

Welcome! Thank you for becoming a part of The Canal Wine Lounge Wine Club. To help you make the most of your membership please take a moment to familiarize yourself with all the policies regarding your membership.

There is no fee to join The Canal Wine Lounge wine club and you may sign up anytime online, via phone or by visiting the tasting room. As a member you agree to all terms and conditions of membership.

By becoming a member, you verify that you or the recipient of the club is at least 21 years of age. You authorize The Canal Wine Lounge to charge your credit card four times per year for a minimum of four club shipments.

Notifications

You will receive an email one day prior to each club shipment notifying you of your shipment. It is the member’s responsibility to notify The Canal Wine Lounge of any changes to credit card, billing/shipping address, or club choices. Unfortunately, we are unable to make any changes after billing.

Billing

The club releases will be charged to the credit card on file the first business day of a club month. It is your obligation to update your credit card information online or by phone (775-276-1388) prior to the billing date. In addition, any address changes must be made in writing to thecanalwinelounge@gmail.com or phone (775-276-1388) at least 5 days prior to this billing.

Club wine purchases and tax are non-refundable once they have been processed. Costs may change without notice.

Shipping

We do not ship wine. All club orders must be picked up at The Canal Wine Lounge.

Substitutions

We understand that you may prefer certain wines over others; however, we encourage you to try our selections as they reflect the high quality and house style you expect from The Canal Wine Lounge. If you have any questions regarding the selected wines in your shipment please contact the wine club team prior to the billing date.

Holds and Cancellations

You may place your membership “on hold” for one shipment per calendar year with a written notice to thecanalwinelounge@gmail.com at least 5 days prior to a club month. Please note that a hold on your membership also suspends all club benefits.

Requests to cancel your membership can be made after you have received four club shipments and with a 14-day cancellation notice to thecanalwinelounge@gmail.com or call to 775-276-1388. If the 14-day cancellation period occurs during a scheduled club month, that shipment will be processed as your final. All wine purchases and tax are non-refundable after processing and early cancellations may result in up to a $100 cancellation fee.

Sharing Your Club Benefits

Due to system constraints, we are only able to have one name and one corresponding email on the membership. Benefits are not transferable. However, if you have family who would like to visit The Canal Wine Lounge when you are not present, please let us know in advance.

We hope you find your membership enjoyable. If we can be of further assistance, please contact us at thecanalwinelounge@gmail.com or give us a call at 775-276-1388.